Privacy policy

Account details (name, email, role), the reports you file — photo, category, description, GPS coordinates and the suburb, city, province and country we derive from them — plus the comments and status updates attached to those reports.

We also record basic technical information such as device type and timestamps so the reporting flow works reliably on mobile connections.

Location and photos are what make a report actionable for the crew that has to find and fix the fault. Account details let you follow your ticket and receive updates. Aggregated figures power the public area scoreboard.

The report photo, category, approximate location breakdown, status and timeline are public. Your email address and contact details are never published. Internal staff notes stay inside the triage desk.

Authorised municipal staff and administrators handling reports in your area, on a least-privilege basis. Every staff action against a report is recorded in an audit log with a timestamp.

Reports and their timelines are kept as a public accountability record. Account data is kept while your account is active and removed on request, except where an anonymised report record must remain for statistical continuity.

You can request a copy of your data, correct your details, delete your account or ask us to take down a photo you submitted. Photos are compressed and stripped down before upload, and you can always describe a fault without including people in frame.

Requests can be sent to privacy@communitylove.app.